At Incident, we strive to uphold the highest standards of quality in all of our products. We believe that every product we offer should be carefully crafted with attention to detail and made to last. We take great pride in sourcing our materials from reputable suppliers to ensure that our customers receive only the best.

Additionally, each one of our products is tested during weeks before making them available to our customers, to ensure the highest quality possible and the true satisfaction of our clients.

Standard Order

Shipping Rate: A standard shipping rate of 3 CHF will be applied to all orders.

Free Delivery: Orders totaling more than 50 CHF qualify for free delivery.

Delivery Time: The estimated delivery time for standard orders is between 3 to 5 business days.

Pre-order

Free Delivery: All pre-orders are eligible for free delivery.

Delivery Time: The estimated delivery time for pre-order items is between 2 to 4 weeks.

Mixed Orders

Shipping Rules: If your order contains both standard and pre-order items, the entire order will be shipped according to the pre-order delivery rules.

Delivery Time: The estimated delivery time for mixed orders will follow the pre-order delivery timeline, which is between 2 to 4 weeks.

We appreciate your understanding and patience. If you have any questions or need further assistance, please contact our customer support team at info@friky.ch.

We understand that sometimes things don't work out as planned, which is why we offer hassle-free returns. You have up to 30 days from the date of delivery to return your order for a full refund or exchange.

To receive a refund, the product must meet our minimum requirements for quality. Our goal is to ensure your satisfaction with every purchase.

At Incident, we take your privacy seriously. We only collect the information necessary to process your order, and we never store any of your private data beyond what is provided by you during the order process. Your information is safe with us.